These Terms of Service govern your use of the Drago2 game service and of our websites at drago2.com, board.drago2.com and guide.drago2.com. They form a binding agreement between you and DRAGO BROS LTD, a private limited company registered in England and Wales under company number 16604927, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“Drago2”, “we”, “us”). By creating an account or using the Services you accept these Terms. If you do not accept them, do not use the Services.
1. Definitions
- Services — the Drago2 game, the game client, and the websites listed above.
- Account — the registration through which you access the Services.
- Content — anything you submit through the Services: character names, chat, forum posts, guild names, images and support messages.
- Virtual Items — in-game currency, equipment, costumes, glow effects and any other item existing only inside the Game.
2. Eligibility
You must be at least 16 years old to create an Account. By registering you confirm that you meet this requirement and that the information you provide is accurate. If you are under 18, you should review these Terms with a parent or guardian.
You may not use the Services if you have previously been permanently banned, or if you are barred from doing so under the law that applies to you.
3. Your account
3.1 You are responsible for keeping your account credentials confidential. Every player is obliged to keep their account details secret.
3.2 An Account may only be used by the owner of the email address registered to it. Accounts may not be shared, sold, transferred, gifted or used jointly. If several people use one Account, we cannot distinguish between them, cannot protect the data held in it, and cannot fairly apply penalties — so we treat account sharing as a breach of these Terms.
3.3 You are responsible for everything done through your Account, including by anyone you allow to access it.
3.4 If you believe your Account has been accessed by someone else, tell us immediately at [email protected].
3.5 You set a deletion code when you register. It is required to close your Account. Keep it as carefully as your password; we cannot recover it for you if you have also lost access to your registered email address.
4. Rules of conduct
The full behavioural rules are set out in our Community Rules, which form part of these Terms. In summary, you must not:
- use bots, macros, automation, or any third-party software that modifies or reads the game client;
- exploit bugs or errors. If you find one, report it — using it to gain an advantage results in a permanent ban;
- buy, sell or exchange Accounts, characters, Virtual Items or in-game currency for real money or for anything of real-world value;
- harass, threaten, insult or discriminate against other players or staff;
- impersonate staff, other players, or claim an association with Drago2 that you do not have;
- advertise cheats, hacks, currency sales, or competing services;
- spam, flood chat, or disrupt the play of others;
- attempt to gain unauthorised access to any Account, server or system, or interfere with the operation of the Services; or
- use the Services for any unlawful purpose.
5. Virtual Items
5.1 Virtual Items exist only inside the Game. You do not own them. You receive a limited, personal, revocable, non-transferable licence to use them within the Game, for as long as the Services operate.
5.2 Virtual Items have no monetary value outside the Game and cannot be exchanged for money, goods or services of real-world value. Trading them for real money is prohibited and will result in the closure of the accounts involved.
5.3 We may modify, rebalance, replace or remove Virtual Items where necessary to maintain game balance, fix errors or address exploitation. Where such a change materially devalues items you have paid for, we will where reasonably possible provide compensation of equivalent in-game value.
5.4 We do not restore items lost through your own actions — items sold, dropped, destroyed, traded away, or lost through enhancement failure. Where items are lost through a fault in the Services, we will restore them where our logs allow us to establish what happened.
6. Purchases and refunds
6.1 Where the Services offer paid products or accept donations, the price shown at the time of purchase applies. Payment is handled by an external payment provider; we do not receive your card details.
6.2 Statutory right of withdrawal. If you are a consumer in the United Kingdom or the European Economic Area, you normally have 14 days to withdraw from a distance contract. For digital content delivered immediately, that right is lost once delivery begins with your express consent and your acknowledgement that you thereby lose the right. Where digital content has not yet been delivered, you retain the right to withdraw within 14 days.
6.3 Beyond your statutory rights, purchases of Virtual Items are final. We will nonetheless refund where a purchase failed to deliver, where you were charged twice, or where a fault in the Services prevented you from receiving what you paid for. Contact [email protected] within 30 days.
6.4 We do not refund purchases made on an account that is subsequently banned for breaching these Terms.
6.5 If a payment is reversed or charged back after the corresponding Virtual Items have been delivered, we may remove those items and suspend the Account until the matter is resolved.
7. Intellectual property
7.1 Third-party rights. Metin2 and all associated intellectual property are the property of their respective rights holders. Drago2 is an independently operated server and is not affiliated with, endorsed by, or sponsored by Webzen, Ymir Entertainment, Gameforge or any official Metin2 operator. Names and marks are used descriptively to identify the game to which the Services relate.
7.2 Our rights. Everything we create for the Services is owned by DRAGO BROS LTD and protected by copyright, database right and, where registered, trade mark law. This includes, without limitation:
- the Drago2 name, logo, visual identity and the tagline “The fusion of new and old”;
- our server-side software, configuration, game-balance data, drop tables, formulae and economy design;
- our client modifications, custom systems, interface designs and original artwork, including costume, glow and effect designs created for Drago2;
- the design, structure, layout and source code of drago2.com, board.drago2.com, guide.drago2.com and this policy centre;
- the text, screenshots, tables and structure of our guide and documentation, which are the product of substantial effort and constitute a protected database; and
- our event designs, quest texts, dungeon layouts and any other content authored by or for us.
7.3 What you may not do. Except as permitted by mandatory law, you may not, without our prior written consent:
- copy, reproduce, republish, mirror or redistribute any part of the Services or their content;
- use our content to build, populate, promote or operate another game server, website or service, whether or not it competes with us;
- extract, scrape, harvest or systematically download data from the Services, including by automated means, or re-use a substantial part of our databases;
- decompile, disassemble, reverse engineer or attempt to derive our source code, protocols, encryption or anti-cheat mechanisms, except to the limited extent such restriction is prohibited by applicable law;
- remove, obscure or alter any copyright, trade mark or ownership notice;
- use the Drago2 name, logo or branding in a way that suggests we endorse, sponsor or are associated with you, your guild, your video channel, your server or your product;
- register a domain name, social media handle, application name or trade mark that incorporates “Drago2” or is confusingly similar to it; or
- sell, license or commercially exploit any part of the Services or their content.
7.4 What you may do. We actively welcome the community building around Drago2. You may, without asking us: record and stream your gameplay, including monetised video; take and publish screenshots; write guides, wikis and tutorials; create fan art; and run community sites, Discord servers and social accounts about Drago2 — provided you do not present them as official, do not use our logo as your primary identity, and do not charge for access to information we publish for free. If you are unsure whether something is permitted, ask us at [email protected]; we would rather say yes in advance than object afterwards.
7.5 Your content. You keep ownership of Content you submit. By submitting it you grant us a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, display, reproduce, adapt for technical purposes and distribute it within the Services and in our own promotional material, and to retain it for as long as needed to operate and moderate the Services and to establish or defend legal claims. You confirm that you own the Content or have the rights necessary to grant this licence, and that it does not infringe anyone else’s rights. This licence survives the closure of your Account in respect of Content already published, such as forum posts, so that discussions remain intact.
7.6 Feedback. If you send us suggestions or ideas for the Services, we may use them without restriction and without owing you compensation. We will not treat them as confidential. Nothing in this clause takes away rights you hold in a separate work you have created.
7.7 Infringement notices. If you believe material on the Services infringes your rights, write to [email protected] with details of the material, its location, the basis of your claim, and confirmation that you are the rights holder or authorised to act for them. We will review it promptly and remove infringing material where the claim is substantiated.
7.8 Enforcement of our rights. Unauthorised use of our intellectual property may result in immediate termination of your Account, and we reserve the right to pursue all remedies available to us, including injunctive relief and damages. Our failure to act against one infringement does not waive our right to act against another.
8. Security of the Services
8.1 You must not attempt to compromise the integrity, availability or security of the Services. In particular, you must not:
- launch or participate in a denial of service or distributed denial of service attack against our servers, our network or our players;
- probe, scan or test the vulnerability of our systems, or breach or circumvent any security or authentication measure;
- intercept, modify, replay or inject network traffic between the client and our servers;
- access, or attempt to access, any account, server, database or administrative interface you are not authorised to use;
- introduce malware, or distribute software that harms our players or misrepresents itself as an official Drago2 tool;
- impose an unreasonable load on our infrastructure, including through automated requests, scraping or artificial traffic; or
- circumvent, disable or interfere with our anti-cheat, rate-limiting or fraud-prevention measures.
8.2 These activities may constitute criminal offences, including under the UK Computer Misuse Act 1990, Article 243 and following of the Turkish Penal Code, and equivalent legislation elsewhere. Where we identify conduct of this kind we will close the accounts involved permanently, preserve the associated logs, and report the matter to law enforcement where appropriate. We reserve the right to seek damages for loss caused to us or to our players.
8.3 Responsible disclosure. If you discover a security vulnerability, report it privately to [email protected] and give us a reasonable opportunity to fix it before disclosing it to anyone else. We will not pursue action against a researcher who acts in good faith, tests only against their own account, does not access or exfiltrate other players’ data, does not degrade the Services, and reports promptly. This protection does not extend to anyone who exploits a vulnerability for advantage or publishes it before we have had a chance to respond.
9. Enforcement
9.1 Where you breach these Terms or the Community Rules, we may issue a warning, mute your chat, suspend your Account temporarily, or close it permanently. The measure will be proportionate to what happened, taking account of severity, harm caused and any previous breaches.
8.2 Automated systems may suspend an Account, but a permanent ban is always reviewed by a person before it is applied.
8.3 You may appeal any penalty by writing to [email protected], or by opening a ticket through the support system on drago2.com while signed in. Say what happened and provide any evidence. We aim to answer appeals within 7 days, and your appeal is reviewed by someone other than the person who imposed the penalty where that is practicable.
8.4 Reports of rule-breaking should be submitted with supporting evidence, such as a video recording, within 2 days of the incident, so that server logs are still available for us to verify what happened.
10. Availability and changes to the Services
10.1 The Services are provided on an “as available” basis. We do not guarantee uninterrupted operation. Maintenance, updates, technical faults and attacks can interrupt access.
10.2 We may add, change or remove features, adjust game balance, and reset seasonal content where necessary for the operation of the Game. Where a change significantly affects players, we will announce it in advance where reasonably possible.
10.3 If we decide to discontinue the Services permanently, we will give at least 30 days’ notice through the Services, stop selling paid products immediately, and refund the unused portion of any purchase made in the 30 days before the announcement.
11. Termination
11.1 You may close your Account at any time using your deletion code, or by writing to [email protected].
11.2 We may suspend or close your Account where you materially breach these Terms, where required by law, or where continued operation would expose us or other players to harm. Except where a serious breach or a legal requirement makes it impossible, we will tell you why.
11.3 When an Account is closed, access to Virtual Items associated with it ends. Data is deleted in accordance with our Privacy Policy.
12. Liability
12.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.
12.2 Subject to 12.1, we are not liable for: loss of Virtual Items, characters or progress; loss of profit, revenue, business or anticipated savings; loss of data, except where we caused it by failing to take the security measures described in our Privacy Policy; or any indirect or consequential loss.
12.3 Subject to 12.1, we are not liable for interruption, degradation or loss caused by events outside our reasonable control, including denial of service and other attacks on our infrastructure, failures of hosting, network or content delivery providers, failures of payment providers, power or internet outages, or acts of government.
12.4 Subject to 12.1, we are not liable for the conduct of other players, including scams, harassment, or content they publish. We moderate the Services and act on reports, but we do not control what people do.
12.5 Subject to 12.1, our total liability to you in any 12-month period is limited to the greater of the amount you paid us in that period, or GBP 50.
12.6 Indemnity. If a third party brings a claim against us because of your unlawful use of the Services, your breach of these Terms, or Content you submitted, you will indemnify us against the reasonable costs, damages and legal fees we incur as a result. This does not apply where the claim arises from our own act or omission, and it does not apply to you as a consumer beyond what the law of your country of residence permits.
12.7 If you are a consumer, your statutory rights are unaffected. Nothing here removes rights you have under the consumer law of your country of residence, including under the UK Consumer Rights Act 2015, EU consumer legislation, or the Turkish Law on Consumer Protection No. 6502.
13. Governing law and disputes
13.1 These Terms are governed by the law of England and Wales.
13.2 If you are a consumer, this does not deprive you of the protection of the mandatory law of your country of residence, and you may bring proceedings in the courts of that country. Consumers in the EEA may also use the European Commission’s online dispute resolution platform. Consumers in Türkiye may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court in their district.
13.3 Before starting proceedings, please contact us at [email protected] — most disputes can be resolved directly.
14. Changes to these Terms
We may amend these Terms. Where a change materially affects your rights or obligations we will give notice through the Services or by email at least 14 days before it takes effect, and you may close your Account before that date if you do not accept it. Continuing to use the Services after the change takes effect means you accept the amended Terms.
15. General
15.1 If any provision of these Terms is found unenforceable, the rest remains in force.
15.2 Our failure to enforce a provision is not a waiver of it.
15.3 These Terms, together with the Privacy Policy, Cookie Policy and Community Rules, form the entire agreement between you and us regarding the Services.
15.4 These documents are published in eleven languages. The English version prevails in the event of a discrepancy between translations.
16. Contact
DRAGO BROS LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Company number 16604927. Email [email protected].